Refund policy

The short version

• Cancel any time. Your plan runs to the end of the month you've paid for, then stops.
• We don't refund time already paid for, because you keep everything until that period ends.
• If something on our side broke and you couldn't use what you paid for, email us and we'll make it right.
• The free analysis is free, so there's nothing to refund there — start your free analysis.

How to cancel

Go to your settings in the app and open the billing page. That's Stripe's own page, where you can cancel, switch between Pro and Growth, change your card and download your invoices. Cancelling takes one click and needs no email to us.

Once you cancel, nothing is charged again. The team keeps working until the end of the month you've already paid for, and then the account goes back to the free plan. Your businesses, reports, plans and everything the team wrote stay in your account — you can come back and pick up where you left off, and nothing is deleted because you stopped paying.

Why we don't refund part-months

A plan is billed a month at a time, and the month you paid for is a month you get in full: the team keeps researching, writing and planning right up to the last day, whether or not you cancel on day two. There's no term to buy out of and no notice period, so the most anyone is ever committed to is the month they're in.

Avenyo is sold to businesses for use in their trade, which is why the 14-day right to withdraw that applies to consumer purchases doesn't apply here — our terms spell that out. What we offer instead is a free analysis that shows you what the product actually thinks about your business before you pay anything, and no lock-in after you do.

When something on our side breaks

The policy above is about changing your mind. It isn't a way of keeping money for something we didn't deliver. Email tim@avenyo.app and we'll sort it out, normally with a refund or a free month, if:

• the service was down or broken for a meaningful stretch of your billing month;
• the team couldn't do the work your plan is for, and we couldn't fix it;
• you were charged twice, charged after cancelling, or charged on the wrong plan;
• we removed something you were relying on, or stopped the service, mid-month.

Tell us what happened and roughly when. We reply within a few working days, and refunds go back to the card you paid with, through Stripe, within 5–10 working days of us approving one.

Switching between plans

You can move between Pro and Growth from the same billing page. Stripe works out the difference for the rest of your month: moving up costs the difference now, and moving down leaves credit that comes off your next invoice. You won't pay twice for the same month and you won't end up with two subscriptions.

If you're thinking of disputing a charge

Please email us first. A chargeback takes weeks, freezes the amount while the bank looks at it, and we can't fix anything for you while it's open — whereas if a charge is wrong, we'll usually have refunded it before the bank has finished reading the claim. Accounts with an open dispute are paused until it's resolved.