Terms of service

Who you're dealing with

Avenyo is run by a sole trader registered in Slovenia. These terms are the agreement between that business (“we”, “us”) and yours (“you”) for the service at marketing-agent.avenyo.app. Reach us any time at tim@avenyo.app.

What Avenyo does

Avenyo works like a small marketing team for your business. It reads your website, researches your market and competitors, tells you what it thinks is holding you back, writes a plan that fits, and then does the work: pages meant for Google and AI assistants, posts, replies in public conversations, ad plans, emails to businesses that could buy from you, and a read of your numbers.

The free analysis is free. The paid plans keep the team working. By using Avenyo you agree to these terms; if you don't, please don't use it.

For businesses, not consumers

Avenyo is sold to businesses for use in their trade or profession, and by signing up you confirm you're using it that way and have the authority to agree to these terms for your business. That matters for one reason worth stating plainly: the consumer rights that apply when someone buys for personal use, including the 14-day right to withdraw from a distance contract, don't apply here. What we do instead is let you cancel whenever you like, and never lock you into a term — see our refund policy.

Your account

• You sign in with an email link or with Google. Keep that inbox and that Google account secure, because whoever reaches them reaches your account.
• One account is for one business or group of businesses that you run. Don't share a single account across unrelated companies, and don't resell access.
• Give us details that are true, and keep your email address current so we can reach you about your account.
• You must be at least 16 and able to enter a contract.

Plans, prices and payment

• Free. The analysis that finds what's holding your business back, and a first look at the team. No card, no charge.
• Pro, €39 a month. The team working every day on one business.
• Growth, €99 a month. The same, for up to three businesses, with higher monthly limits.
• There's no free trial: you pay for the first month when you subscribe, and a plan then renews itself every month until you cancel.
• Payment is handled by Stripe. We never see or store your card details. Prices are in euros, and the price shown at checkout is what you pay; if we ever become liable to charge VAT on top, we'll show it at checkout before you pay.
• If a payment fails, Stripe retries it. Your plan keeps working while it does. If it keeps failing, the plan ends and the account goes back to free — your projects and reports stay where they are.
• We can change our prices, but never for a month you've already paid for. We'll email you at least 30 days before a change affects what you pay, and you can cancel before it takes effect.
• Each plan has monthly limits, shown on the plan and in the app: how many businesses you can run, how many businesses the team finds for you, and how many emails and plans it writes. Reaching a limit pauses that work until the month turns over.

Cancelling

Cancel any time from your settings, which opens Stripe's billing page. Your plan keeps running to the end of the month you've paid for and then stops, and the account goes back to free. We don't refund time already paid for, because you keep full access until the period ends. Our refund policy says this in full, including what happens when something on our side breaks.

Nothing goes out without your approval

Avenyo writes; you decide. No post, page, reply or email leaves the app until you approve it. Emails to businesses that could buy from you are sent from your own Gmail, one at a time, after you approve each one — so to the people receiving them, you are the sender, and in law you are too.

That means a few things are yours to get right, and we can't do them for you:

• Only contact businesses you have a lawful reason to contact, and follow the marketing and privacy rules where you and they are — in the EU that's the GDPR and the ePrivacy rules, elsewhere it may be CAN-SPAM, CASL or similar.
• Say who you are honestly, and let people opt out of hearing from you again. Honour that the moment they ask.
• Read what the team wrote before you send or publish it. You're responsible for anything that goes out under your name.

We set sending limits per plan and per day partly for this reason. Don't try to work around them, and don't use Avenyo to send bulk unsolicited email.

How you may use it

Use Avenyo for your own business, lawfully. Don't:

• break the law with it, or use it to mislead, harass, impersonate or defame anyone;
• use it for a business in a trade we can't lawfully serve, or that Stripe doesn't allow;
• try to break, overload or reverse-engineer the service, or get at data that isn't yours;
• resell it, or run it as a service for other people's businesses without our agreement;
• scrape or copy the service itself, or use it to build a competing product.

The work the team produces

The reports, plans, posts, pages and emails Avenyo writes for your business are yours. Use them however you like, including commercially; we claim no ownership of them and no rights over what you publish. Keep your own copies of anything you want to hold on to.

Two honest limits. First, the team is built on AI models, and they get things wrong: a fact can be off, a claim can be stronger than your evidence supports, a draft can misread your business. Everything comes with where it came from so you can check it, and you should check it before you publish or send. Second, similar businesses can get similar suggestions, so we can't promise anything we write for you is unique, and you should make sure what you publish doesn't infringe someone else's rights.

We don't promise results. Nothing in Avenyo is a guarantee of rankings, traffic, replies, customers or revenue, and none of it is legal, tax or financial advice.

Tools you connect

You can connect Google Search Console, Google Analytics, your Gmail, X, and payment or analytics tools such as Stripe, Lemon Squeezy, Paddle, Polar, PostHog and Plausible. Only connect an account you're allowed to connect. Each of those services has its own terms with you, and we're not responsible for what they do, what they charge or when they change. We read only what we say we read, and you can disconnect any of them at any time. What we store and for how long is in our privacy policy.

The line on your site

If you put Avenyo's line on your site, you are the controller of what it collects about your visitors and we are your processor. We process it only to count the visits and signups the team's links and AI assistants bring you, and only as these terms describe; what it collects is set out in our privacy policy.

• You tell your visitors about it in your own privacy notice, and where the law requires consent for its cookies (in the EU and UK it usually does), you ask for it first: add data-consent="wait" to the line and call avenyo("consent") once they agree.
• Only people bound to confidentiality work on it, and we protect it as our privacy policy describes.
• It is stored with Supabase and served through Vercel. We'll tell you before adding another provider for it, so you can object, and we hold each one to the same obligations.
• We help you answer your visitors' requests about their data, tell you without undue delay if it's breached, and give you what you reasonably need to show you meet your obligations, including answering audit questions.
• We delete it when you remove the business or close your account.

What stays ours

The service itself — the software, the design, the name and the method behind it — stays ours. Using Avenyo gives you the right to use it while you have an account, and nothing more. We may use anonymous, aggregated information about how the service is used to make it better. If you send us feedback, we may act on it without owing you anything for it.

Availability and changes

We work to keep Avenyo up, but we don't promise a particular uptime, and parts of it depend on services we don't run — hosting, AI models, search, Google, Stripe. We'll sometimes change, add or remove features as the product grows. If we remove something you're relying on, or stop the service altogether, we'll tell paying accounts by email first and refund any month you've paid for that we can't deliver.

What we're responsible for

Avenyo is provided as it is. Beyond what we've promised here, we don't give warranties, and we're not liable for business losses: lost profit, lost revenue, lost customers, lost or corrupted data, or losses that follow indirectly from using the service. Where we are liable, our total liability for everything arising in any twelve months is capped at what you paid us in those twelve months.

Two things we don't limit, because we can't and wouldn't: liability for death or personal injury caused by our negligence, and liability for fraud or anything else the law says can't be excluded.

You cover us for claims that come from your own use of the service — the emails you approved and sent, and the things you chose to publish.

Ending your account

You can stop using Avenyo whenever you like, and ask us to delete your account by emailing tim@avenyo.app; we do it within 30 days. We can suspend or close an account that breaks these terms, doesn't pay, or puts the service or other people at risk. Where it's reasonable to warn you first, we will. If we close your account for something you didn't do wrong, we'll refund the rest of the month you've paid for.

Changes to these terms

If we change these terms we'll update the date at the top. If a change matters to you — what you pay, what you're responsible for, what the service does — we'll tell signed-in accounts by email or in the app at least 30 days before it takes effect. Carrying on using Avenyo after that means you accept the new terms; if you'd rather not, cancel before then.

Law and disputes

These terms are governed by the law of Slovenia, and the courts of Slovenia have jurisdiction. If part of these terms turns out to be unenforceable, the rest still stands. Before anyone goes near a court, email us — almost everything is quicker to fix that way.